We are searching for a committed Reservation intern to join our excellent Revenue and Reservation team. The Reservation intern will responds to communications from guests, travel agents and corporate companies concerning reservations arriving via email, telephone, WhatsApp messages or through central reservation system.
Creates and maintains reservation records-usually by date of arrival and prepares letters of confirmation and promptly processes any cancellations and modifications.
Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
What will I be doing?
Under the direction of the Revenue cum Reservation Manager, the Reservation Intern in Meliá Kuala Lumpur will assist the team with their daily tasks as well as provide administrative support to the Reservations and Revenue department. Performs all work in accordance with essential functions and responsibilities as described below:
Processes reservations by email, telephone, WhatsApp messages and/or through central reservation system
Processes reservations from the sales office, other hotel departments, and travel agents
Distinguishes the type of rooms available as well as their location and layout
Identifies the selling status, rates, and benefits of all packages plans
Knows the credit policy of the hotel and how to code each reservation
Creates and maintains reservation records by date of arrival
Determines room rates based on the selling tactics of the hotel
Prepares letters of confirmation
Communicates reservation information to the front desk
Processes cancellations and modifications and promptly relays the information to the front desk
Understands the hotel’s policy on guaranteed reservations and no-shows
Processes advance deposits on reservations
Tracks future room availabilities on the basis of reservations
Prepares expected arrival list for front office use
Assists in pre-registration activities when appropriate
Monitors advances deposit requirements
Handles daily correspondence. Responds to inquiries and makes reservations as needed
Makes sure that files are kept up to date
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees
Getting information about areas of interest in order to target more clients in particular seasons
Making arrangements for clients travel programs
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy
To be aware of all front office procedures and assist with reception duties when required
Willing to undertake any reasonable request made by management in any other areas of the house