IT ENGINEER, Database Administrator

Micron Memory Malaysia Sdn Bhd
Full Time
Application ends: December 31, 2022
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Job Description

Responsibilities: 

  • Provide L2 support in incident, request, change and problem management related to database operations, ETL and Data Virtualization (DV) platform.
  • Provide L2 support covering 24/7 and participate in Major incidents.
  • Ensure SLA for incidents and service requests are met with high quality of work.
  • Ensure KPIs, such as breach case target, MTTR and escalation target is met.
  • Install and upgrade database systems, apply patches and implement changes when required.
  • Diagnose and troubleshoot database errors ensuring high availability of database systems and DV plat.
  • Manage database access, backups and ensure compliance to database and security standards.
  • Monitor database performance proactively and perform analysis of cases to prevent recurring issues.
  • Identify initiatives to reduce incidents and improve team productivity and efficiency
  • Review and enhance database monitoring when required.
  • Develop processes and operation procedures/documentations related to database operations.
  • Create and manage database reports, visualizations, and dashboards related database operations.
  • Perform capacity planning and participate in Disaster Recovery drill.
  • Opportunity to progress to a Team Leader that coordinates the support activities within a shift team.

Requirements:

  • Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
  • Fresh graduates are welcome to apply. Candidates with minimum 4 years of relevant working experience may be considered for a senior position.
  • Experienced candidates need to be proficient in at least one of the following:
    – Microsoft SQL Server
    – Oracle Database
  • Good understanding and hands-on experience in the following areas will be advantageous:
    – Linux and Windows operation systems.
    – Programming and scripting languages such as Java, PowerShell and Python.
  • Effective oral and written communication skills
  • Flexible to work on any shift.
  • Experienced candidate with strong interest and experience in IT Service Management (ITSM) will be considered for senior/supervisor position.

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